FAQs

All answers to your questions should be here. 

If you have any other questions - please email hello@millieillustrates.com 

Size guide for prints:

Size:
A5 - 148mm / 210mm (5.8 inches / 8.3 inches)
A4 - 210mm / 297 mm (8.3 inches / 11.7 inches)
A3 - 297mm / 420mm (11.7 inches / 16.5 inches)

A2 - 420mm / 594mm (16.5 inches / 23.4 inches)

A1 - 594mm / 841mm (23.4 inches / 33.1 inches) not bordered - SEE INFO BELOW

What paper is used for prints?

Currently, all of our prints are printed on beautiful 230gsm archival matt paper.

A2 prints are printed on: 350gsm silk

A1 prints are printed on: beautiful 315gsm art paper

Are frames included?

no, frames are not included with any order.

I have not received my order, what do I do?

For international deliveries, there is delays at the moment due to the ongoing pandemic. Please allow a few extra days.

If you have chosen tracked delivery - check your dispatch email - this should include your tracking number to see where your parcel is.

Please email hello@millieillustrates.com for any issues.

I'd like to cancel my order

Please email hello@millieillustrates.com to advise of cancellation. However, if this has already been shipped I am afraid we cannot cancel or refund.

The item I wanted is now out of stock

We work to make sure there is stock available to all and are constantly making new releases. We would advise to sign up to our mailing list to make sure you don't miss the next release & can get early bird access.